Jeep Wrangler: CONNECTED SERVICES FAQs / Connected Services Account FAQs

1. How do I register for my SiriusXM Guardian™ account? There are three ways that you can register your SiriusXM Guardian™ Account:
   • Push the ASSIST button. A call will be placed to an agent who can assist in registering your new account.
   • Press the Activate Services icon in the Apps menu. Select the button to speak with an agent, who can assist in registering your new account.
   • Press the Activate Services icon in the Apps menu. Enter your email on the touchscreen and then follow the prompts from the provided email. You will receive an email with an activation link that will be good for 72 hours. Once you click the activation link, you will be prompted to fill out your information and accept Terms and Conditions. Then, you will be directed to the SiriusXM Guardian™ home page to complete your profile and demo the remote services.
2. Why do I need an email address? Without an email address, customers cannot register for SiriusXM Guardian™. Customers need to register so they can subscribe to receive additional services and create a SiriusXM Guardian™ Security PIN for remote command requests.
3. How do I create a SiriusXM Guardian™ security PIN? Set up your SiriusXM Guardian™ Security PIN during the registration process. The SiriusXM Guardian™ Security PIN will be required to authenticate you when accessing your account via SiriusXM Guardian™ Call or performing any remote services, such as Remote Door Lock/Unlock, Remote Horn & Lights, or Remote Vehicle Start.
4. What if I forgot my SiriusXM Guardian™ security PIN? If you’ve already activated services and forgot your SiriusXM Guardian™ Security PIN, you can reset the PIN by selecting Edit Profile on your Owner’s Site.
5. How do I update my SiriusXM Guardian™ payment account address? Your SiriusXM Guardian™ Payment Account address can be updated online, or by calling SiriusXM Guardian™ Customer Care from ASSIST in your vehicle. To update online: login to your Owner’s Site, and select Edit Profile > SiriusXM Guardian™ Payment Account.
6. How do I update my SiriusXM Guardian™ profile? Your name, home address, phone number, email address and SiriusXM Guardian™ Security PIN can be updated online on your Owner’s Site. Log in to your Owner’s Site then select Edit Profile to edit your personal information. Make your edits and click Save.
7. Can I try features or packages before I buy them? Your new vehicle purchase may have come with an included trial period for certain Apps and services.
8. Can I access every App and service while driving? No, some applications and services are not available while driving. For your own safety, it is not possible to use some of the touchscreen features while the vehicle is in motion (e.g. key pad).
9. What happens when my subscription comes up for renewal? If you have added a credit card to your account information, your subscription will be automatically renewed for a term length in accordance with the service plan that you have selected at the then current subscription rate and on every renewal date thereafter, unless you cancel your subscription by calling SiriusXM Guardian™ Care. If you have not added a credit card to your account, SiriusXM Guardian™ will send you an email or letter in advance of your expiration date to remind you that your subscription is ending soon.
10. How do I manage my SiriusXM Guardian™ notification preferences? Contact SiriusXM Guardian™ Customer Care, or go to your Owner’s Site and then update your preferences on the SiriusXM Guardian™ customer web portal.
11. How do I purchase a subscription? Contact SiriusXM Guardian™ Customer Care by pushing the ASSIST button on your rearview mirror.
12. How do I update my credit card information? Login to your Owner’s Site, and select Edit Profile, then select SiriusXM Guardian™ Payment Account.
13. How do I find out how much longer I have on my subscription? Contact SiriusXM Guardian™ Customer Care.

    You also can visit your Owner’s Site and choose a subscription to view its expiration date. When your subscription is about to expire, you will receive an email or letter of notification.

14. Can I get a refund if I have not used the entire subscription? Prorated refunds are provided from the date of cancellation for annual plans or longer. Please see the Uconnect and SiriusXM Guardian™ Terms & Conditions for refunds related to billing plans of other lengths and other circumstances.
15. Can I cancel a subscription before it expires? Yes. If you have an annual subscription, your subscription will be canceled the day you cancel. If you have a monthly subscription, your subscription will be canceled on the last day of the month in which you choose to cancel.
16. What should I do if I want to sell my vehicle? Before your vehicle is sold to a new owner, you’ll want to remove your account information. This process removes all personal information, returns the Uconnect system to its original factory settings, removes all SiriusXM Guardian™ services and account information. To remove your account information from the Uconnect system, contact SiriusXM Guardian™ Customer Care.
17. What if I forgot to remove my account information before I returned my lease vehicle or sold it? Contact SiriusXM Guardian™ Customer Care.

What will happen if an operable LTE (voice/ data), 4G (data), or 5G (data) network connection compatible with my device is temporarily unavailable? The SOS Call and ASSIST buttons will NOT function if you are not connected to an operable LTE (voice/ data) or 3G, 4G (data), 5G (data) network. Services that required your smartphone only direct calls to Roadside Assistance Call may be functioning if you have an operable network.